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VOICE TROUBLE INTAKE FORM

Dear valued customer,

Please find our new and improved online intake form for voice related issue. By using this form, your complaint is directed to a 24x7 manned mailbox. We then create a ticket and address your complaint directly by our technical team.

To ensure that we have enough information to address your complaint correctly please fill in all fields indicated with . A trouble ticket reference will be communicated to you by phone or email after you have submitted.
YOUR CONTACT INFORMATION
Company name:      Your name:   
Telephone number:      Fax number:
Your ticket reference:      E-mail:  
1. TYPE OF VOICE PRODUCT:
2. INTERFACE:
TDM:    
VOIP:   

3. SCENARIO:

Originating / A-number(s): Operator: 
Destination / B-number(s): Operator: 
To fixed network:
To mobile network:

4. NATURE OF TROUBLE:

Low ASR:
Low NER:
Low ALOC:
Long PDD:
High CCR:
No connection:
Voice message:
False Answer Supervision:
Dead air:
No fax transmission:
No CLI transmission:
Echo / Static:
Other:
GMT date and time when the problem occured or tests performed:    
Severity level:
5. PROBLEM DESCRIPTION:
Attachment:       Select a file via "Browse" and click the button to upload.

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