SMS Trouble Intake Form

Dear valued customer,

Please find our new and improved online intake form for SMS related issue. By using this form, your complaint is directed to a 24x7 manned mailbox. We then create a ticket and address your complaint directly by our technical team.

To ensure that we have enough information to address your complaint correctly please fill in all fields indicated with . A trouble ticket reference will be communicated to you by phone or email after you have submitted.

For high severity issues, please dial +3225475151 to ensure a prompt resolution

YOUR CONTACT INFORMATION

Company name:

Your name:

Telephone number:

Fax number:

Your ticket reference:

E-mail:

1. INTERFACE:

SS7:

SMPP:

2. SCENARIO:

OA / MSISDN-A:

Operator:

DA / MSISDN-B:

Operator:

GMT date and time when the problem occured or tests performed:

Severity level:

(For high severity issues, please dial +3225475151 to ensure a prompt resolution)

3. PROBLEM DESCRIPTION:

Attachment:

Select a file via "Browse" and click the button to upload.

Submit

SMS TROUBLE INTAKE FORM