Voice VAS

International Toll Free, or IFN, allows your customers to receive calls that are free for the caller, from fixed lines, mobile phones or payphones from an extensive list of countries. Belgacom ICS collects this quality traffic and delivers it to your preferred location.

If what you need is a single number that can be dialed from several countries with the same quality as IFN, then a Universal International Freephone Number (UIFN) is the solution.

With shared cost services, the caller pays the price of a local cost, allowing us to split the total cost of the call between the caller and the customer, resulting in a more economical option.

International routing of freephone calls is guaranteed by consistent allocation of incoming (from origin country to Belgacom ICS) and outgoing (from Belgacom ICS to customer) routing numbers with intermediate translation taking place within Belgacom ICS network
Multiple routing numbers allows selective barring per type of access network
Belgacom ICS acts on its customer’s behalf towards ITU to reserve UIFN numbers

Extensive coverage through one single provider and one interconnection
Belgacom ICS counts 70 agreements with major carriers to support these services
Competitive rates differentiated per type of access network (i.e. fixed, mobile or payphone)
Greater control on collection costs with selective barring on a per network type level
As a result of Belgacom ICS’ reach, leverage power and global buying team, we are able to offer competitive prices that can be tailored depending on your needs
With double and even triple routing in many cases, Belgacom ICS is able to offer you different pricing approaches
Seamless migration to Belgacom ICS with porting of existing freephone numbers (IFN or UIFN), where available
Choose your own number, where available

Our dedicated multilingual Voice Team, with in-depth knowledge and extensive experience in the field, is on board 24/7.
Structured Trouble Intake processes are in place and will inform you and give feedback when the trouble is cleared. We also provide you with an intermediate status of your trouble tickets each time you require.
Dedicated Freephone Team with in depth knowledge and extensive experience in the field.

A state of the art IN platform and the continuous monitoring of traffic are guarantees for quality traffic like Free Phone. 24/7 quality monitoring and alarm identification on network level is done while traffic levels are monitored during working hours.

VOICE VAS