First Class Transit

Let us explain through an example: Send us 500.000 calls at 0,02 EUR/min on a route that offers 60% ASR and 2,5 minutes ALOC (average length of call), instead of routing them on a route that offers 30% ASR and 2 minutes ALOC for 0,014 EUR/min.

Assuming that your customers retry 50% of the non-answered calls your margin and billed revenues on the “expensive” route are significantly higher than those you would have made on the cheap route, even if you resell at the same price in both cases!

For 500.000 calls:

	Cost/ min.	ASR	Retry Rate	ALOC	Billed minutes	Selling price	Direct Margin
Belgacom ICS First Class	0,020	60%	50%	2,5'	1.000.000	0,022	22.000
Cost-driven	0,014	30%	50%	2'	650.000	0,022	14.300

This is the philosophy behind Belgacom ICS’ Quality Transit products. Cheaper isn't always the better deal!

This is why with First Class transit, Belgacom ICS puts its own global network at the service of its customers, in order to maximize quality and stability, at attractive prices.

The quality relies on 4 pilars:
The first pilar is routing. Our destination managers are choosing the routes amongst Belgacom ICS’ own directs and suppliers qualifed as Tier-1 for each destination. The primary selection is done on quality.

Secondly, all routes are tested in-depth before implementation, monitored on a daily basis and we take immediate action when the required quality is not reached.

Thirdly, whenever quality problems occur, First Class Transit problems are handled with a higher priority. The target resolution time is maximum 24 hours. One of the factors that allow the fast resolution of problems is an 98/2 routing rule. Whereby 92% of the real time traffic is following the primary route and 2% is following the back up route. So whatever the day of the week and time, our technical team has a clear back-up route on which to reroute the traffic.

Finally, we provide enhanced quality services such as the monthly communication of indicative ASR's per destination in the price offer.
CLI is not only transmitted, but we also guarantee that it will reach the destination operator in numerous destinations. The destinations covered by this CLI guarantee can also be indicated in the monthly price list.

The price notification period, 7 days as a standard, can be extended in order to offer you a greater stability.

The First Class Transit offer can easily be combined with our ISDN and videotelephony offerings.

Global coverage

Type of traffic: PSTN, but special attention is given to additional features such as fax

Competitive but stable pricing, with a frequency tailored to your needs

Pre-tested routes, all with a back-up routes in place

Advanced CLI features:
- Transparent CLI transmission
- Guaranteed CLI delivery to the destination network in numerous countries

Interconnection via more than 85 points of presence in 29 countries, private IP or direct links

Redundant interconnections

24/7 trouble intake

Structured Trouble Ticket resolution process, with a higher priority

Per second billing

Regular reporting on QoS parameters and CLI transmission

Increase your billed revenue and your margin, rather than focus on the facial per minute cost

Routed primarily on Belgacom ICS’ own direct routes

Stable pricing, with a frequency customised to your routing cycles

CLI: transmission in all cases, guaranteed end-user delivery to numerous destinations

Pro-active testing and monitoring

Dedicated Account Manager and Technical Account Manager

Prioritized trouble resolution

Our dedicated multilingual Voice Team, with in-depth knowledge and extensive experience in the field, is on board 24/7.
Structured Trouble Intake processes are in place and will inform you and give feedback when the trouble is cleared. We also provide you with an intermediate status of your trouble tickets each time you require.
Our target for Business Class trouble tickets resolution is 3 working days – which obviously varies a lot in reality depending on the type and place of the problem.

The quality within First Class Transit is guaranteed by:
1. First class routing, primarily direct routes
2. In-depth testing of each route before implementation
3. Multi-dimensional and proactive surpervision
4. Fast reactive and proactive problem resolution

For all destinations, 2% of the traffic is systematically routed on back-up routes. Therefore, whatever the hour and day a problem occurs, a tested back-up route is in place, on which we can immediately reroute the traffic if necessary.

A multi-dimensional and proactive surpervision is in place and monitoring is done on several sources and types of parameters 24/7. We test the routes before implementation and foresee multiple overflow routes. Additionally, internal procedures are in place to take pro-active and reactive measures in case service failures occur and we reinforce the routing for specific events (New Year, large religious celebrations, global sports events…).

Supervised and measured parameters are:

Congestion (from switch to circuit)
Network Efficiency Ratio (NER)
Answer Seizure Ratio (ASR)
Answer Bid Ratio (ABR)
Post Dialing Delay (PDD)
Average Length of Call (ALOC)

FIRST CLASS TRANSIT