First Class Mobile Transit

First Class Mobile conjugates the quality features of a classical PSTN premium transit product with the nuances that make all the difference for Mobile operators.

Like for all premium products, we aim at optimizing the experience of your home customers calling abroad, but not only. We also pay special attention to the “feel-at-home” experience of customers roaming in and out of your network. Quality of conversation and caller’s ID delivery get the constant attention of our destinations managers, but we also concentrate on the reachability of voice mail and increasingly on non-geographical ranges such as shared costs services or paid800.

Therefore our first choice is direct delivery to the mobile operator’s network. By opening direct termination to Belgacom ICS, you get increased control over your inbound volumes and quality and benefit of the leverage effect of our large customers base.

First Class Mobile is much more than quality. Our aim is to simplify and tailor the carriers’ world for you. With the frequency of your choice, you receive a price offer that is customized to your routing cycle and selection criteria:

Prices can be blended over several destinations to reflect your own breakdowns
Roaming ranges are highlighted as specific destinations in our list, in order to emphasize the quality and speed up trouble resolution if any
Upon your request, your account manager will add indications on several quality parameters: indicative ASR, NER, whether our route guarantees CLI delivery to the destination party, OCN & RDN etc.

Ensuring the optimal quality experience as highlighted above is done through:

Our routing: primarily direct routes to the destination mobile operators, then to the destination countries, and eventually via carriers with premium termination on the destination networks
In-depth testing of routes and back-up routes
Back-up routes in place for all destinations to allow instant rerouting in case of problems

Finally, this First Class Mobile Transit offer can be combined with our ISDN and Videotelephony products.

Global coverage

Type of traffic: PSTN, but easily combineable with our ISDN and Videotelephony products

Competitive but stable pricing

Pricing frequency tailored to your routing cycle, with indicative quality parameters

Pre-tested routes, all with a back-up routes in place

Advanced CLI features:
- Transparent CLI transmission
- Guaranteed CLI delivery to the destination network in numerous countries

Direct voice interconnections with 128 mobile operators

Interconnection via more than 85 points of presence in 29 countries, or direct links

Redundant interconnections

24/7 trouble intake

Structured Trouble Ticket resolution process, with a higher priority

Per second billing

Regular reporting on QoS parameters and CLI transmission

Excellent quality for your customers calling abroad (primarily direct routing, CLI, proactive and extensive quality monitoring)

Excellent quality for your inbound and outbound roamers (focus on roaming ranges, OCN, and increasing support of non geographical numbers and paid800 abroad)

Stable pricing, with a frequency customised to your routing cycles

Dedicated Account Manager and Technical Account Manager

Prioritized trouble resolution

Our dedicated multilingual Voice Team, with in-depth knowledge and extensive experience in the field, is on board 24/7.
Structured Trouble Intake processes are in place and will inform you and give feedback when the trouble is cleared. We also provide you with an intermediate status of your trouble tickets each time you require.
Our resolution target for First Class Mobile trouble tickets resolution is 24 hours. First Class Mobile trouble tickets are solved with the highest priority.

The quality within First Class Mobile Transit is guaranteed by:
1. A routing primarily on directs to mobile, directs to country and recommended carriers
2. In-depth testing of each route before implementation and systematic use of benchmark routes
3. Multi-dimensional and proactive surpervision
4. Fast reactive and proactive problem resolution

A multi-dimensional and proactive surpervision is in place and monitoring is done on several sources and types of parameters 24/7. We test the routes before implementation and foresee multiple overflow routes. Additionally, internal procedures are in place to take pro-active and reactive measures in case service failures occur and we reinforce the routing for specific events (New Year, large religious celebrations, global sports events…).

Supervised and measured parameters are:

Congestion (from switch to circuit)
Network Efficiency Ratio (NER)
Answer Seizure Ratio (ASR)
Answer Bid Ratio (ABR)
Post Dialing Delay (PDD)
Average Length of Call (ALOC)
CLI

FIRST CLASS MOBILE TRANSIT