Bité Group Lithuania
Belgacom ICS is Bité's interconnect partner from 2004. During this period we felt a lot of attention from this carrier. Belgacom ICS managed to sell the largest variety of services to Bité Group compared to other international carriers. It is the result of the proactive approach from Belgacom ICS' account management, close monitoring of customer needs and addressing them faster then competition.
Jolita Kurtinaitienė
Interconnect & Roaming Manager, Bité Group
MTN Cameroon
Traditionally, MTN Cameroon managed international traffic via two international partners and one national partner. The forces that apply to the market tended to erode the effective tariff of incoming international traffic as well as posing difficulties with ensuring all traffic was sourced reliably and continuously. Traffic shifting between operators as tariffs varied resulted in routes being ill dimensioned and potentially poor quality of service.
MTN Cameroon entered into the Group partnership with Belgacom ICS to secure reliable, stable and revenue generating international traffic. Clear KPI’s and SLA’s were defined and all voice, signalling and SMS would eventually be managed jointly by Belgacom ICS and MTN Cameroon.
No later than 2 months after the inception of the project, MTN Cameroon’s international traffic had grown by almost 50% and ASR’s were seen to be improving. Fraud management systems were installed and continuous reporting and tracking between Belgacom ICS and MTN Cameroon ensured a profitable partnership.
Eben Albertyn
CTO, MTN Cameroon
MTN Group
As a multi-national mobile operator that is dependent on the incumbent fixed line operator for international connectivity in our home market, we acknowledged our lack of knowledge and experience in the world of carrier relations when we began to expand our footprint. We went looking for a partner that could fill this gap, one we could trust, that understood our mobile business, that was big enough to give us the benefit of their extended portfolio of relationships but still remained responsive to our specific requirements. Our relationship with Belgacom ICS grew from this and over the past 5 years they have been the one carrier that all of our operations have maintained a relationship with. As the needs of our group changed, Belgacom ICS has responded and we are looking forward to develop this relationship in an even more custom fitted way through the Outsourcing Agreement. MTN’s vision is to be the leader in telecommunications in developing markets and we are confident that our choice of Belgacom ICS as our Outsouring Partner with its global reach, strong presence in Africa, distinctive portfolio of carrier services and high quality standards is in line with our vision and will be of benefit for our fast growing subscriber base in Africa and the Middle East.
Andrew Johnson
MTN Group, GM Network Technology & Operations
Polkomtel (Plus GSM)
Thanks to its understanding of mobile industry specific needs and requirements, its extensive network with multiple direct connections to mobile operators as well as its professional and responsive personnel; Belgacom International Carrier Services became a reliable partner of Polkomtel S.A. (Plus GSM) on which we can really rely while providing high quality international services to our subscribers and roamers.
Tomasz Olczak
Head of Roaming and Interconnect, Polkomtel S.A. (Plus GSM) POLAND
Telkomsel
Belgacom ICS has been Telkomsel’s important partner since 2004. Belgacom ICS is very proactive and responsive to our needs, delivering excellent service quality and support. In the true spirit of partnership, Belgacom ICS’ support goes beyond its traditional scope of work to areas which have proven to be valuable to Telkomsel in enhancing/expanding its international service portfolio.
Dzulyaden Hasbi
General Manager, Regulatory & Partnership Management for PT. Telkomsel Indonesia
Trilogy
(parent company of our mobile operator customers ComCEL Haiti and Viva Bolivia)
Belgacom ICS is one of the most reliable telecom carriers in the market today, continually offering exceptional outbound terminating quality on their first class product along with competitive market rates and a seasoned professional carrier service team fostering integrity in the telecom marketplace which allows my company to excel in achieving our ultimate goal of quality termination at a comparable rate for a truly outstanding end user experience. Our company’s relationship with the Belgacom ICS team has been so positive, that we turn to them first when we are looking to expand or integrate additional products onto our networks such as C7, SMS/MMS etc.
Sandra Martin
Director, Carrier Relations for Trilogy International Enterprises, LLC
Vodafone Greece
Following on what would seem a short period of only 6 months, I would like to take the opportunity to thank you and congratulate you on you’re outstanding service performance, as well as for your consistent support. I am happy to realize that our lengthy but constructive negotiations brought a sustainable and fruitful relationship between our organizations, proving that our selection was not purely that of a supplier, but rather of a reliable and long-term strategic partner.
We, here at Vodafone Greece, are interested in building the proper grounds that will permit us to meet the forthcoming challenges of our industry. We therefore look forward in maintaining such relationships, and your personal contribution during this period has contributed significantly to this end.
In short, Belgacom ICS rightfully owns its reputation as a World First Class Carrier. It is a pleasure doing business with you!!
Alexander Axiotiadis
Senior Regulatory Analyst, Strategy Division, Vodafone Greece